Refund & Cancellation Policy

At Kanlike, we are committed to providing our customers with the best shopping experience. In case you have any questions or wish to cancel or return an item, we offer a clear and flexible policy to ensure your satisfaction.

1. Cancellation Policy:

You can cancel your order before it is processed or shipped. If you wish to cancel an order, please contact us via email at contact@kanlike.com or call us at 00201004454195 as soon as possible.

Cancellation Terms:
- Cancellation must be made before the order is processed or shipped.
- If the order has already been shipped, you will need to follow our return policy.

2. Return Policy:

We accept returns under the following conditions:

Eligible Products for Return:
- Products must be in their original condition, unused, and undamaged.
- The product must be returned in its original packaging, along with the invoice or proof of purchase.
Non-Eligible Products for Return:
- Products that have been used or opened.
- Products that are damaged due to misuse or mishandling.
How to Return Products:
- If you wish to return an item, please contact us via email or phone within 14 days from the date of receipt.
- We will guide you through the necessary steps to return the product.

3. Refund Process:

Once the returned product is received and inspected, we will process your refund in accordance with local and international legal requirements. The refund will be issued within 6 business days. The refund will be credited to the original payment method used during the purchase.

4. Exceptions:

Customized Products: Customized or modified products cannot be returned or refunded.
Seasonal Products: Certain seasonal or special offer items may have exceptions, which will be clearly stated separately.

5. Shipping Costs:

Cancellation Before Shipping: If you cancel your order before it is shipped, no shipping fees will be charged.
Return After Shipping: If the product has already been shipped, the customer will bear the cost of returning the item, as well as any applicable taxes, duties, and shipping charges. This applies especially to international shipments.

6. Product Guarantees:

All our products come with a warranty against manufacturing defects. If you notice any defects in the product, please contact us immediately, and we will take appropriate action.